Cancellation & Refund Policy
Welcome to WoodWave (). We take pride in the craftsmanship of our furniture. If your purchase isn’t quite right, we are here to help.
1. Cancellation Policy
Pre-Dispatch: You may cancel your order within 24 hours of placing it for a full refund.
Post-Dispatch: Once the furniture has been dispatched from our warehouse, cancellations are not permitted. If you refuse delivery of a dispatched item, a round-trip shipping fee and a restocking fee may be deducted from your refund.
2. 7-Day Replacement & Return Policy
We offer a 7-day window for replacements or returns starting from the date of delivery. This applies to the following scenarios:
Transit Damage: If the furniture arrives with scratches, dents, or structural damage.
Manufacturing Defects: Issues with the wood quality, joints, or polishing.
Wrong Item: If the dimensions, color, or design do not match your order.
3. Conditions for Return
To be eligible for a replacement or refund, please ensure:
The furniture is kept in its original condition.
All original packaging, hardware kits, and assembly manuals are preserved.
The product has not been further assembled or disassembled by the customer (unless instructed by our team).
4. Important: Unboxing Video Requirement
Note: Because furniture is high-value and fragile, we require an unboxing video recorded at the time of delivery. This helps us verify transit damage and fast-track your 7-day replacement.
5. The Refund Process
Inspection: Once the item is picked up and reaches our warehouse, it will undergo a quality check.
Approval: Upon successful inspection, your refund will be initiated.
Timeline: The refund will be credited to your original payment method within 7 to 10 working days.
6. Non-Returnable Items
Customized Furniture: Any piece made-to-order or customized in size/fabric/finish specifically for you cannot be returned or cancelled.
Standard Wear & Tear: Natural characteristics of wood (like grain patterns or knots) are not considered defects.
7. Customer Support
If you need to initiate a 7-day replacement or have questions about your order, please contact the WoodWave Support Team directly through the contact form or WhatsApp link available on our homepage: .